A potentially life-saving encounter between a patient and a Kaiser receptionist is documented in a new Kaiser Permanente commercial.
In 2009, Glendora Auxiliary Officer Susan Salas was working as a receptionist for an allergist at Kaiser Permanente in Baldwin Park. A patient, named Mary Gonzales, came in for an allergy appointment.
Salas, noticing a flag on Gonzales’ electronic medical records, told Gonzales that she was overdue for a mammogram and convinced Gonzales to make an appointment for one on the spot.
Gonzales later found out from her mammogram and a subsequent biopsy that she had an aggressive tumor in her breast.
Gonzales was treated for the tumor and recovered. She credits Salas for saving her life. The two keep in touch every week.
Kaiser Permanente highlighted this incident in a commercial currently playing on all major channels during prime time viewing.
“We’ve come to expect this level of service from Susan,” said Glendora Police Chief Rob Castro in a written statement. “Ever since the Department was lucky enough to have a person of Susan’s quality, she been providing outstanding volunteer service to the citizens of Glendora.”